Project Manager

SUMMARY:

In this role, the Project Manager’s primary responsibilities are for planning, executing and finalizing solutions related to new
and existing products, services or implementations for new or existing COMPANY clients. The Project Manager defines
milestones for each project, coordinates efforts between Operations and Service Teams, in order to effectively and efficiently
deliver projects according to plan. This position works directly with decision makers and advisors for the client, while
defending the COMPANY’s overall expectations for efficiency in the delivery of all projects and services, ultimately leading to
enhanced client satisfaction.

KEY RESPONSIBILITIES:

1. Create and manage the plan for implementing, moving and finish installation of technology solutions to the final client
   hand-off.
2. Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.
3. Collaboratively adapt existing and develop new project plans, processes and communication standards for the
   operations teams.
4. Manage the formulation and ongoing tracking of each project, for weekly, monthly and quarterly performance
   monitoring.
5. Assist with the development of reports, and the loading and configuration of demonstration data and systems.
6. Proactively manage changes in project scope, identify potential crises and devise contingency plans.
7. Own the communication and execution of solution hand-over to the designated team members, at each phase of the
   project and at dedicated milestones.
8. Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for
   implementing information technologies.
9. Develop and deliver progress reports, requirements documentation and presentations to Supervising Management.
10. Maintains exceedingly high level of quality service by establishing and enforcing organization standards.
11. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
    analyzing variances; initiating corrective action.
12. Test, Review and Recommend changes within the Project Management environment to the Network Operations
    Manager and Sales Manager, without exclusion.
13. Demonstrate strong understanding of Standard Operating Procedures (SOPs) in developing Departmental Operating
    Procedures (DOP’s) for COMPANY business continuity planning.
14. Proactively and continually contributes to the team effort by accomplishing related results as needed.

ESSENTIAL QUALIFICATIONS:

1. Proficient Use of Project Management Ticketing Tool (i.e. HaloPSA, ConnectWise or AutoTask)
2. Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
3. Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
4. Proficient Use of Microsoft Visio and CAD Software (for building schematics and plans for implementation.)
5. Operating Proficiency with Commercial Computing Hardware, with a Level II/Tier II Technician Aptitude
6. A Minimum of 2-4 Years within a Management-Role, overseeing a Team towards Goal Achievement

SKILLS & KNOWLEDGE:

1. Perceived capacity to exude Personal Credibility and Professional Integrity
2. Ability to self-start, work independently and achieve high standards to meet multiple deadlines
3. Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
4. Above-par working capacity, to work within complex projects with great attention to detail.
5. Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
6. Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
7. Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
8. Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.

WORK ENVIRONMENT EXPECTATIONS:

Work in this environment is considered medium physical work requiring the exertion of up to forty (40) pounds of force
occasionally and up to thirty (30) pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to:

1. Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch and type for extended periods of
   time up to 10 hours.
2. Speak to individuals or groups of people with poise, voice control, confidence and professional integrity.
3. Respond adequately to inquiries or complaints.
4. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid
   conclusions.
5. Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
6. Use/interpret job related terminology and functions effectively and efficiently.
7. Deal with people beyond giving and receiving instructions maintaining effective working relationships.
8. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
9. Be sensitive to cultural differences among individuals and groups of persons.
10. Operate/use a variety of job specific office machines and other office equipment.
11. Manage multiple high priority initiatives in a fast paced, highly technical environment.
12. Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve
    organizational objectives.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned
to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills
required of all employees within this class.

ACCOMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the
position. Due to the nature of this position, the role is defined for an ‘inter-office’ employee and there is no provision for this
role to be transferred to a ‘remote/work from home’ employee.